Terms
and conditions
Actors Store is completely dedicated to your total satisfaction.
If you have any suggestions or comments,
please e-mail us at
Contact us
Complaints
If you have any complaints or are in any way dissatisfied with our service
please
e-mail us at
Contact us
Or write to us at
The Actors Store
New Homestead Farm
Brauncewell
Sleaford
NG34 8RL
Or telephone customer service on: 01526 830233
(Monday - Friday 10.30am - 5pm GMT)
If we are unable to answer the telephone, you will be able to leave a message.
We promise to respond to messages within 24hrs.
We promise to acknowledge all complaints within 2 working days of receiving
the complaint.
We aim to resolve all complaints in as quick a time as practicable.
We promise to keep the customer fully informed throughout the process.
All complaints will be dealt with by Richard Jones (the owner of The Actors
Store).
We will keep records of any complaint and of any action taken to resolve
it.
In cases where agreement cannot be reached, should you decide to pursue
the case
in the small claims court, The Actors Store promises to co-operate fully
with the court.
Payments
Making a purchase could not be easier. Just browse our Catalogue, and click
on any
items that you wish to buy and put them into the shopping cart. After you
have finished
your selection, click on "Order" and you will be asked for a few
details that we need to
be able to satisfy the order.
For credit card payment you will be taken to a Worldpay secure payment page.
We use Worldpay Secure pages for all our credit card transactions.
No credit card details are held on The Actors Store web site.
We except
If you wish to pay for goods by cheque, we will have to wait for the cheque
to clear
before we can dispatch the goods.
We will also except orders over the telephone 01522 513012
(Monday - Sunday 10.30am - 9pm GMT)
If we are unable to answer the telephone, you will be able to leave a message.
We promise to respond to messages within 24hrs.
Delivery
Shipping costs vary according to zones :-
UK 1st class, UK 2nd class, EC Member states,
Europe, North America, Rest of the World.
Select the zone which corresponds with your location and the postage
and packing will be automatically calculated.
The charges are applied using the follow calculation :-[ Zone x Number
of items].
| No of Items |
UK1st Class |
UK2nd Class |
EC Members
and /Europe |
North America
and Rest Of World |
| 1 |
£2.95 |
£1.95 |
£3.35 |
£3.55 |
| 2 |
£3.45 |
£2.20 |
£4.25 |
£4.45 |
| 3 |
£3.95 |
£2.70 |
£5.15 |
£5.35 |
| 4 |
£4.55 |
£3.55 |
£6.05 |
£6.25 |
| 5 |
£5.95 |
£4.25 |
£7.00 |
£7.15 |
| 6 |
£6.55 |
£5.95 |
£7.95 |
£8.05 |
| 7 |
£7.95 |
£6.75 |
£8.85 |
£9.00 |
| 8 |
£8.55 |
£7.55 |
£9.75 |
£10.00 |
| 9 |
£9.95 |
£8.35 |
£10.00 |
£11.00 |
If you have any questions about these charges please do not hesitate to
contact us.
We will normally send your order to you within 14 business days.
If the item is out of stock it may take longer, if this is the case we
will inform you.
Some dancewear items are made to order and as a result can take up to
21 days.
If you have any concerns regarding your delivery please do not hesitate
to contact us.
If your item is not in stock, we will back order it for you.
You will always be e-mailed with the option to cancel your order if you
would rather not wait.
Overseas Orders. Customs Information
All customs or import duty that is levied once the package reaches your
country must be borne by you - Customs policies vary from country to country
and we have no control over these charges. Contact your local customs
office
for more specific information.
For orders made from the UK or the European Union, 17.5% VAT is added.
Goods with a delivery address outside of this area are not subject to
VAT.
The Actors Store Guarantee
You may cancel your order for any reason before the goods are delivered
and within 7 working days beginning the day after receipt of goods.
Your money will be refunded within 30 days of cancellation.
Please return the goods using the method by which they were sent.
A deduction will be made from the refund to cover the direct cost
of collecting the goods if you have not returned the goods within this
period.
You are responsible for the cost of returning unwanted goods or having
the goods collected.
Damaged or Faulty goods
If any item of your order arrives damaged or faulty, please let us know
within 10 working days.
We will then arrange for the items to be returned at our expense.
You will then receive a full refund or a replacement, depending on your
wishes.
Your statutory rights are not affected.
All goods should be returned to the address below.
Contacting us
If you need to reach us, please e-mail us at
Contact us
alternatively, you can call on
(International +44 ) 01522 513012 or
fax us on 01522 513012 or
write to us at :-
The Actors Store
42 Steep Hill
Lincoln
LN2 1LU
Privacy
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998)
and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: first, to process your
order and second,
to provide you with the best possible service.
Click here <privacy_statement.htm> for our full privacy statement.
www.theactorsstore.com
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